Job Title: Systems & Support Analyst

Overview

We are seeking a seasoned Systems and Support Analyst to join our IT team. This role is designed for a versatile professional who enjoys the variety of resolving complex user tickets but thrives when driving business systems projects forward. As a financial institution, we operate in a high-security, regulated environment that requires both technical precision and a commitment to member service. Because this role provides direct, hands-on support to our staff and requires close collaboration with departmental leaders on business system improvements, this is a full-time, in-office position located at our Plymouth, MI headquarters.

Required Qualifications

• A Bachelor’s degree in IT/CS or relevant certifications such as CompTIA Network+, Security+, or Microsoft Solutions Associate (MCSA)
• 3–5+ years of progressive experience in a corporate IT environment
• Advanced proficiency in managing and troubleshooting Microsoft Windowsbased environments (Windows 10/11, Windows Server, Active Directory/Entra ID)
• Experience with Microsoft 365 cloud administration (Exchange, SharePoint, Teams) and modern device management (Intune/Endpoint Manager)
• Proven track record of balancing day-to-day end-user support (ticketing systems, help desk escalations) with the successful delivery of business-facing IT projects
• Solid understanding of TCP/IP, DNS, DHCP, and VPN troubleshooting.
• Strong ability to translate complex technical concepts into clear, nontechnical language for credit union staff and stakeholders
• Demonstrated ability to thrive in a fastpaced environment where priorities can shift rapidly based on business needs
• Experience working in a regulated industry; understands the importance of data security, compliance, and confidentiality (especially relevant to financial institutions)

Preferred Qualifications

• Previous experience working within a Credit Union or Bank, particularly with core processing systems (e.g., Jack Henry, Fiserv, or Symitar)
• Familiarity with NCUA regulations, SOC2 compliance, and/or general cybersecurity frameworks
• Basic scripting skills (PowerShell) to automate repetitive tasks and data exports
• Demonstrated experience playing a primary role in IT business projects (e.g., software migrations, hardware refreshes, or system integrations)

Pay

$23.08 - $25.64 an hour depending on experience and qualifications. Exceptional candidates with significant relevant experience may be considered above this range.

Benefits

Generous benefits package including affordable medical, dental and vision coverage, paid holidays, vacations, 401(k) plan, employer profit sharing contributions and flexible spending accounts.