Job Title: Collections Officer

Reports To: Collections Manager

FLSA Status: non-exempt

Department: Collections

Summary: Responsible for contacting accounts which are past due/overdrawn, workout solutions to bring and keep accounts current. This position also involves cross over work as a loan officer: writing applications, approving loans, closing loans.

Duties and Responsibilities include the following. Other duties may be assigned.

• Call on past due accounts with the purpose of clearing a delinquency.
• Record results of contact.
• Communicate effectively with membership and management/coworkers via telephone, email, and mail.
• Perform Loan Officer duties when needed such as taking applications, approving and closing loans.
• Perform other related duties as assigned.

Skills:

Familiarity with DNA/CORE/CARM helpful but not required

Oral Communication Skills

Written Communication Skills

Reading Skills

Customer Service

Diplomacy

Filing

Math Aptitude

Organization

Project Management

Time Management

Computer Literacy

Keyboard Skills

Education/Experience:

High School Diploma or Equivalent.

Pay:

Starting at $24.00 an hour, negotiable based on experience.

Benefits:

Generous benefits package including affordable medical, dental and vision coverage, paid holidays, vacations, 401(k) plan, employer profit sharing contributions and flexible spending accounts.